- K1000 smart label wizard mac os x#
- K1000 smart label wizard update#
- K1000 smart label wizard download#
K1000 smart label wizard update#
Bomgar will update KACE Service Desk tickets with the Session Events of any associated Bomgar remote support sessions. Note: For details about KACE tickets, see Managing Service Desk Tickets, Processes, and Reports in the K1000 Service Desk Administrator Guide. The recipient can then use this link to run a Bomgar customer client and start a Bomgar session with the Rep Console of the KACE ticket Owner. KACE Service Desk tickets will automatically a Bomgar session link to the ticket Submitter when the ticket is opened or closed. Once the user installs the Client, it will generate a new session in the ticket owner's personal Bomgar session queue.
K1000 smart label wizard download#
The K1000 will then send an to the submitter of the ticket with a link to download a Bomgar customer client. To do this they can open the ticket in Dell KACE, check the Bomgar Invite checkbox, and save the ticket. Support technicians can a Bomgar remote support session link to end-users from Dell KACE tickets.
Core Features The core features available to all Bomgar customers (including those using the hosted Bomgar support site ) are as follows: 1. For demonstrations, please refer to the Bomgar Dell KACE integration videos on YouTube: /user/bomgarbox/videos?query=kace.
The functionality provided once this integration is complete is described below.
K1000 smart label wizard mac os x#
TC:Ģ Table of Contents Dell KACE Integration Guide 4 Core Features 4 On-Site Appliance Features 5 Requirements 5 Configure KACE K1000 Service Desk 7 Bomgar Invitation from KACE Service Desk 7 Configure the Bomgar API 7 Customize the Ticket Field 7 Create the Ticket Rule 8 Test 9 Get Bomgar Session Key from KACE Service Desk 11 Configure the Bomgar API 11 Customize the Ticket Field 11 Create the Ticket Rule 12 Test 13 Send KACE Service Desk Ticket Event s 14 Configure s 14 Test 14 Add Ticket Updates in KACE Service Desk 15 Create a Bomgar Outbound Event 15 Create a Service Desk User 15 Test the Configuration 16 Open KACE Service Desk Ticket from Bomgar Rep Console Link 17 Add the Link 17 Test 17 Configure KACE K1000 Scripts 19 Create Scripted Sessions 19 Windows Script 19 Test 20 Mac OS X Script 21 Bomgar Team (Optional) 21 CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 2ģ Use KACE Scripts to Deploy and Manage Jump Clients 24 Jump Client Installer 24 K1000 Install Script 24 Test 25 K1000 Removal Script 26 K1000 Smart Labels 27 Bomgar Team (Optional) 27 Use Device Actions to Connect through KACE 29 Configure 29 Test 29 CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 3Ĥ Dell KACE Integration Guide This document provides the configuration items and necessary steps to integrate Bomgar with the service desk, inventory, and scripting capabilities of the Dell KACE K1000 Management Appliance. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. 1 Dell KACE Integration Guide 2015 Bomgar Corporation.
0 kommentar(er)
